Assets Management

[Alonzo Kennedy]

Has anyone imported Assets and needed it all to link all the objects. I currently imported in our sandbox but the Users and computers and other objects are not linking in the Linked Objects. Any suggestions on automations or the schema config?

[Marc - Devoteam]

Hi @Alonzo Kennedy 

Are the object you want to link to already made in Assets?

[Alonzo Kennedy]

Hello @Marc - Devoteam 

[Alonzo Kennedy]

Yes they are

[Marc - Devoteam]

How does your import file look like and how is the import setup config in assests.

Could you share this?

[Alonzo Kennedy]

It is a CSV with Name,Email,User Principal Name and serial numbers. When we upload it is creating different objects. We need the data from one Object to carry over from another so that the objects links reflect the same data

[Marc - Devoteam]

What information from the objects do you want to link?

[Alonzo Kennedy]

users and the workstation. Currently if you go into the users it will not show the workstation in the object link

[Marc - Devoteam]

Hi @Alonzo Kennedy @Alonzo Kennedy 

This KB articles explain importing references.

create-attributes-and-references-from-your-data 

how-to-import-assets-object-types-with-attributes-referencing-existing-objects 

[Alonzo Kennedy]

@Marc - Devoteam 

I have the information imported just need to link all of it.

Any suggestions for that. The data is not clean linking users and emails and serial numbers

[Marc - Devoteam]

Hi @Alonzo Kennedy @Alonzo Kennedy 

You will need to create reference attributes on your objects.

References are needed ti link information from one object to another object.

[Alonzo Kennedy]

Do you happen to know if you can create these References if it is coming in from an external connector like JAMF @Marc - Devoteam 

[Marc - Devoteam]

HI @Alonzo Kennedy @Alonzo Kennedy 

Then this needs to be specified in the import configuration you use and the attributers need to be made available on the object types.

If you already imported it, you can create the attributes and update the import config and import file (if needed) and import the information again.

Otherwise manual action is the only option.

[Trudy Claspill]

Hello @Alonzo Kennedy 

From what source are you importing the data? Is this a migration between Jira instances?

What tools/apps/processes are you using to import the data?

[Alonzo Kennedy]

Hello. @Trudy Claspill 

it is a CSV import from JAMF and INTUNE. We did the import into Assets in jira but some of the data is not linking in the object links.