Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Approvers does not receive email


We are using Jira Service Desk (Cloud) and had created a custom field to be used internally by the company.

When the agent name is selected in that field, Jira does not send email notification to that user to approve the ticket.


Where should we configure.


I have almost given a day figuring out the menu.


Anwar Shaikh

1 answer

0 votes

Hi @Anwar

If I understand the problem correctly, you'd like to select a user in a single user select custom field and that would trigger an email.

Based on this document: maybe you could try using request participant as the field?

There are only a handful of triggers in JSD.

I hope this helped a bit.

Hi @Krisztian Kovacs 

Thanks for the link.


We tried implementing the steps in the link. But got stuck at two places.

1. When we select Send Email, we don't have option to get the agent name selected in the ticket "Custom Field / Single (User Picker)".

2. We have 4 Approvers. Whose ever name is selected that person only should receive email to Approve.



Anwar Shaikh

Oh yeah,

I think this would only work with request participants.

Though obviously, that field is not named "approvers".

Not sure you guys would want to get into scripting but could look into something like this:

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you