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Adding multiple teams to a jira ticket

Erfan Afthab_t9835f

Different teams work on the same ticket at various stages. Instead of creating a ticket for each team and linking them all, is there a way to link the teams so that each team can filter to tickets were their involvement is expected?

When I say teams, think, UX, Database, Infrastructure etc.

Accepted answers

Asmath Basha S

Hi @Erfan Afthab ,

You can use "Labels" to specify the team worked on the ticket.
If UX team worked on the ticket then UX team need to add "UX_team" as a label and for Database team the same will be followed.
Create the own labels for their teams and add in the ticket if they worked on the ticket.
By this way we can filter out the tickets if the specific team is worked on which ticket.

All comments

sreenivasaraju P

Hi @Erfan Afthab ,

You can try with custom workflow. Your workflow can have status like "With UX", "With DB"..etc. Based on the status the respective team can filter

Asmath Basha S

Hi @Erfan Afthab ,

You can use "Labels" to specify the team worked on the ticket.
If UX team worked on the ticket then UX team need to add "UX_team" as a label and for Database team the same will be followed.
Create the own labels for their teams and add in the ticket if they worked on the ticket.
By this way we can filter out the tickets if the specific team is worked on which ticket.

Erfan Afthab_t9835f

Thanks for the response. I will try this.

Erfan Afthab_t9835f

Thanks for the response. Changing the workflow is a good option when the issue type is not used by any other teams in the organisation. Otherwise, i feel this would reflect in all the tickets of a particular type and in specific context may not make sense.

Asmath Basha S

Hi @Erfan Afthab

The problem has resolved for you?

Erfan Afthab_t9835f

Yes, it has resolved the issue. Thank you

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