8 Digit Verification Code - Non Active Mail Id

Ramabadran
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November 22, 2024

 

I do have one Admin Jira Account associated with mail id. The mail id was deactivated long back, still i can login Jira with that mail id. But now, its sending 8 digit verification code to that mail id. I dont have that mail now. What is the solution here.? and that's only the admin account.

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 25, 2024

Hi @Ramabadran 

It sounds like you want to be able to update the billing admin for your account.  For that I have created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3275597

While I cannot do this myself, someone from our customer advocate team should be able to help you there.

Andy

0 votes
Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 22, 2024

Hi @Ramabadran 

Welcome to the community!

  • If you are already a billing or technical contact, create a support ticket to Cloud technical support here.
  • If you are not yet a billing or technical contact, create a support ticket to the Customer Advocate support here.

Details in Cannot Access Site Admin Account

 

Best regards

Sam

Ramabadran
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 22, 2024

Sam,

No help on those 2 points. I am the site admin. "If you need technical support, ask your site admin to file a request on your behalf."

Where to file a request. ? and this is a major issue. i am clueless now.

Can't even able to use the product now, and i dont see any other option to stop the 2FA.

Atlassian needs to be look into this on Prioriy Basis

 

 

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 25, 2024

Hi @Ramabadran 

I have requested assistance from the Atlassian Support team on your behalf. They should provide updates on this ticket shortly.

Best regards

Sam

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