8 Digit Verification Code - Non Active Mail Id

[Ramabadran]

I do have one Admin Jira Account associated with mail id. The mail id was deactivated long back, still i can login Jira with that mail id. But now, its sending 8 digit verification code to that mail id. I dont have that mail now. What is the solution here.? and that's only the admin account.

[Andy Heinzer]

Hi @Ramabadran 

It sounds like you want to be able to update the billing admin for your account.  For that I have created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3275597

While I cannot do this myself, someone from our customer advocate team should be able to help you there.

Andy

[Samuel Gatica _ServiceRocket_]

Hi @Ramabadran 

Welcome to the community!

• If you are already a billing or technical contact, create a support ticket to Cloud technical support here.
• If you are not yet a billing or technical contact, create a support ticket to the Customer Advocate support here.

Details in Cannot Access Site Admin Account

Best regards

Sam

[Ramabadran]

Sam,

No help on those 2 points. I am the site admin. "If you need technical support, ask your site admin to file a request on your behalf."

Where to file a request. ? and this is a major issue. i am clueless now.

Can't even able to use the product now, and i dont see any other option to stop the 2FA.

Atlassian needs to be look into this on Prioriy Basis

[Samuel Gatica _ServiceRocket_]

Hi @Ramabadran 

I have requested assistance from the Atlassian Support team on your behalf. They should provide updates on this ticket shortly.

Best regards

Sam