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We are running on 3.13 of JIRA and need to see if it is possible to re-open an issue if an emailed comment is received?
We've had external rep's send an email to a closed ticket and while it does create a comment it leaves the issue in a closed state. We would like JIRA to re-open the issue IF a comment is added via email.
Is this possible?
@Gonchik Tsymzhitov I did see where I could write a listener but it states I would need the JIRA toolkit plugin which I cannot locate for 3.13?
Yeah! You can do it by Auto Transition Listener
@Gonchik Tsymzhitov Thank you for the response however the link to download the toolkit is dead for v0.7.30 which is compatible with 3.13.
Any other way to obtain the toolkit?