Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,362,100
Community Members
 
Community Events
168
Community Groups

Not Able to create ticket

You will not be able to create new issues because the user limit for your JIRA instance has been exceeded

1 comment

This happens when you have too many users able to use the system.

Your administrators need to disable some users, remove users from the login group(s) or get a new licence for the next tier of users up.

I have 250 users license and only 145 are in use. there is an internal user which creates issues using tool and today it's not able to create issue: Warning: 

Caused by: java.lang.RuntimeException: java.lang.RuntimeException: java.lang.RuntimeException: {"errorMessages":["You will not be able to create new issues because the user limit for your JIRA instance has been exceeded, please contact your JIRA administrators."],"errors":{}}
at com.hcentive.wem.notification.eventNotification.processors.JIRANotificationProcessor.execute(JIRANotificationProcessor.java:49) ~[eventNotification-0.0.1-SNAPSHOT.jar:na]
at com.hcentive.wem.notification.eventNotification.processors.EventProcessor.processSyncNotifications(EventProcessor.java:90) ~[eventNotification-0.0.1-SNAPSHOT.jar:na]
... 43 common frames omitted

 

I am an administrator of my JIRA, let me know what should I do?

What makes you think you only have 145 in use?  This message only gets thrown when you have exceeded your licence.

But I am able to create issues in any project using different user name , if the problem is of the license then no user should be able to create issue in any of the project.

>But I am able to create issues in any project using different user name...

We needed to know that when you asked the question.

You are going to need to read the application log to find out what the underlying error is, but as an experiment that should tell us a LOT more, could you pick a single project and create an issue as a user who can, then do exactly the same with the user who can not?  That should put some interesting data in the log!

Comment

Log in or Sign up to comment