Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email API returns 401 error

Our app is dependent on getting user emails. We are fetching emails using user_account_id when customers install our App for the first time.

When we are calling following API to get user's email:

GET /rest/api/3/user/email?accountId={accountId}

We are getting 401 Unauthorized error with HTML response.
We are calling this API as documented here (https://developer.atlassian.com/cloud/jira/platform/rest/v3/?_ga=2.238660480.1263124937.1593510644-624183373.1586256627#api-rest-api-3-user-email-get)

We are creating JWT token and passing it in the header for authentication.

We have added ACCESS_EMAIL_ADDRESSES scope for our app.

For few users we are getting email address with 200 OK response. But for some users, we are getting 401 Unauthorised error.

Thanks for your help!

1 comment

Prince Nyeche Community Leader Jul 01, 2020

Did you get an Approval for the API by following the guideline here I believe without an Approval, you can only fetch users who's email visibility is set to anyone.

Hi @Prince Nyeche ,

Thanks for quick response.

This explains why this is happening intermittently. It will be very helpful if you can point me to this setting of email visibility in the JIRA, So I can reproduce this issue with my test workspace as well?

No we haven't applied for this approval yet. I will follow these guidelines and apply for the approval.

Regards!

Prince Nyeche Community Leader Jul 01, 2020

You will have to go here for your user under Contact set the email address to "Anyone" to allow visibility via API level.

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you