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transfer old organisation to new organisation


Hello, I did some mess while setting up my Jira products, and have now so many different organisations. Would like to get rid of four of them, but as far as I've understood it's incredibly impossible. So I tried transferring old to the "deleted" I'd like to keep, but I keep receiving an error message saying like

Failed to perform action at this time. Please try again later.

Screen Shot 2021-10-06 at PM15.21.27.pngScreen Shot 2021-10-06 at PM15.22.42.pngScreen Shot 2021-10-06 at PM15.23.13.pngScreen Shot 2021-10-06 at PM15.23.33.png

1 answer

0 votes

Hello @Randy,

Welcome to the Atlassian Community!

The issue you are facing must be fixed internally by us. With this said, I removed what was blocking the transfer and it should work now.

Please, follow the steps to transfer the products from one org to another and let us know how it goes.

Kind regards,

Hi @Angélica Luz 

Thank you very much for your help, but only thio3pee success, other organizations are still blocked.

Hi Randy,

We can unblock only organizations that have a product linked to it. With this said, since there are no products under xoo5mooc, aequ2aen, and ees9oong, we won’t be able to unblock it.

In this case, we must wait for the feature below to be implemented so you can delete the organizations:

Hi @Angélica Luz 

May I can add products to the organization first, then after your unlocking them delete.

Hi @Randy,

That would be a workaround. With a site linked to the organization, it will be possible to unblock.

Hi @Angélica Luz 

We had create site linked to the organization.

Hi Randy,

I was able to remove what was blocking the migration.

Please, transfer the products to the new org and let us know if it works.

Hi @Angélica Luz

Great news, it's working fine. :-)

Like Angélica Luz likes this

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