prefilled Description section in Jira work management

[minki kim]

Hi, 

We have a company managed Jira Work management/project.

We have multiple issue types and I wish to show different prefilled description section depending on selection of issue type.

Wonder if this is possible?

If not, is there any way to achieve this task without any apps.

Regards

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @minki kim 

Would the pre-filled section be during issue creation, or post-creation?

If post-creation, you could use Automation to populate the Description field based on an issue created trigger.

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If it's during issue creation - without Apps, you'd need to be using a Company-managed Project, and then you could...

• Create multiple custom rich-text paragraph fields, one per template
• Create a separate create screen per issue type
• Put each of the custom fields onto their relevant create screen only
• Create the additional Screen Schemes, and modify the Issue Type Screen Scheme
• Customise the default value of each of these fields (to be the template)
• Then, use Automation to re-populate the content into the system Description field at creation 

^ This allows you to have customised Description fields at creation, but still use the main system field post-creation :)

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If either option is of interest, and you'd like more detailed instructions, let us know!

Ste

[minki kim]

thanks @Stephen Wright _Elabor8_ 

The prefilled needed during issue creation. 

can we add prefilled blank table in a custom rich-text paragraph fields?

[Stephen Wright _Elabor8_]

Hi @minki kim 

Yes you can. It uses wiki markup though, so the default value would be this...

||Head 1||Head 2||
|Context 1|Context 2|

...but to the user, it would look like a normal table :)

Ste

[minki kim]

Thanks @Stephen Wright _Elabor8_ 

try first and come back to you if need further instructions.

[Jack Brickey]

Hi @minki kim , unfortunately, this would not be possible. Maybe consider a custom field with different contexts and default values.

[minki kim]

Thank you @Jack Brickey 

It is much easy to read all custom field information in single row table format. So I want to put all information in table format and depending on the issue types, the table format column names will change. 

Is it possible to populate a table in description section with all completed information in custom fields once requestor creates an issue?