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password reset link expires before I get email

Terry Ulanch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 16, 2023

I forgot my password

It takes a couple of hours to get the email back to reset password

By that  time the reset link has expired

This has occurred 3 times now   please someone help

 

 

2 answers

0 votes
Terry Ulanch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 17, 2023

thanks for replying.   

 

The issue for the first 3 request of a  new password emails was the time it took for the email to arrive in the yahoo inbox.  The first 3 attempts did not arrive for about 1 hour or more after the request.  When I then clicked on the link in the slow emails it would say the link had expired.

The 4th time I tried it  I got it the response email back in minutes and was able to reset the password.

All is good now

Was very weird.

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 17, 2023

Hello @Terry Ulanch 

Welcome to the Atlassian community.

Just to confirm, are you trying to reset a password for your Atlassian Cloud account?

Is the account with the issue under a different email than you used for the account you are using to post to this community?

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