password reset link expires before I get email

[Terry Ulanch]

I forgot my password

It takes a couple of hours to get the email back to reset password

By that  time the reset link has expired

This has occurred 3 times now   please someone help

[Terry Ulanch]

thanks for replying.   

The issue for the first 3 request of a  new password emails was the time it took for the email to arrive in the yahoo inbox.  The first 3 attempts did not arrive for about 1 hour or more after the request.  When I then clicked on the link in the slow emails it would say the link had expired.

The 4th time I tried it  I got it the response email back in minutes and was able to reset the password.

All is good now

Was very weird.

[Trudy Claspill]

Hello @Terry Ulanch 

Welcome to the Atlassian community.

Just to confirm, are you trying to reset a password for your Atlassian Cloud account?

Is the account with the issue under a different email than you used for the account you are using to post to this community?