password reset link expires before I get email

Terry Ulanch
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September 16, 2023

I forgot my password

It takes a couple of hours to get the email back to reset password

By that  time the reset link has expired

This has occurred 3 times now   please someone help

 

 

2 answers

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Terry Ulanch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 17, 2023

thanks for replying.   

 

The issue for the first 3 request of a  new password emails was the time it took for the email to arrive in the yahoo inbox.  The first 3 attempts did not arrive for about 1 hour or more after the request.  When I then clicked on the link in the slow emails it would say the link had expired.

The 4th time I tried it  I got it the response email back in minutes and was able to reset the password.

All is good now

Was very weird.

0 votes
Trudy Claspill
Community Leader
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September 17, 2023

Hello @Terry Ulanch 

Welcome to the Atlassian community.

Just to confirm, are you trying to reset a password for your Atlassian Cloud account?

Is the account with the issue under a different email than you used for the account you are using to post to this community?

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