@ mention in comments is not working for one of our users

[rachel_shepherd]

One of our users  on a team-managed  business project cannot use the @ funtionality to mention a colleague in their comments.  No drop down list appears for them.

It looks like they have the correct permissions, access, role, groups.  What could be causing this?

[Bernice · Accepted solution]

@rachel_shepherd  Can you check if this user is added to "Browse user and group" permission under Settings > System > Global permissions? if not, can you add and check the behavior?

[rachel_shepherd]

For some reason they were the only one missing!  Fixed now.  Thank you

[Bernice]

Glad that it fixed your issue! :)