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@ mention in comments is not working for one of our users

One of our users  on a team-managed  business project cannot use the @ funtionality to mention a colleague in their comments.  No drop down list appears for them.

It looks like they have the correct permissions, access, role, groups.  What could be causing this?

2 answers

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2 votes
Answer accepted
Bernice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 25, 2022

@rachel.shepherd  Can you check if this user is added to "Browse user and group" permission under Settings > System > Global permissions? if not, can you add and check the behavior?

For some reason they were the only one missing!  Fixed now.  Thank you

Bernice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 25, 2022

Glad that it fixed your issue! :) 

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