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@ mention in comments is not working for one of our users

rachel_shepherd
rachel_shepherd Mar 25, 2022

One of our users  on a team-managed  business project cannot use the @ funtionality to mention a colleague in their comments.  No drop down list appears for them.

It looks like they have the correct permissions, access, role, groups.  What could be causing this?

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Bernice
Bernice Atlassian Team Mar 25, 2022

@rachel_shepherd  Can you check if this user is added to "Browse user and group" permission under Settings > System > Global permissions? if not, can you add and check the behavior?

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rachel_shepherd
rachel_shepherd Mar 25, 2022

For some reason they were the only one missing!  Fixed now.  Thank you

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Bernice
Bernice Atlassian Team Mar 25, 2022

Glad that it fixed your issue! :) 

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