The billing and invoice download pannel is missing

[SMD498 - Hoa Dinh Hiep]

The billing and invoice download pannel is missing. I m the admin of the Jira site

[John Funk]

Hi @SMD498 - Hoa Dinh Hiep  - Welcome to the Atlassian Community!

You need to be a Billing contact to see the billing information. Go to Settings > Billing

Once there click on the Products option in the top nav bar. Then click the Manage link to the right of the product you want to see. Then you should the billing info on the left. 

[John Funk]

Very good - let us know how it goes. 

[Kate C_]

You're welcome! You can find the live chat channel by heading to our page here and in the bottom right corner, a chat option should be present:

[SMD498 - Hoa Dinh Hiep]

Thank you for your response.

Yes, I believe I currently do not have billing admin rights to view and download the invoices. I am submitting a request to have this permission added to my account.

Thank you for your guidance

[SMD498 - Hoa Dinh Hiep]

Thank you for your response.

I have submitted the request, and although the system indicates it's busy, I will continue to wait.

Thank you for your support.

[SMD498 - Hoa Dinh Hiep]

Thank you for your attention.

Yes, Im the Org admin of the site.

I have submitted a ticket to the team, but it seems to be taking longer to process.

I have previously requested support through the live chat channel with the support team. Where can I find that live chat channel now?

Thank you very much.

[Kate C_]

Hi @SMD498 - Hoa Dinh Hiep welcome to the Atlassian Community! To confirm, you're the admin of your Jira site and you're having problems viewing your billing information?

If so, I'd recommend you reach out to our billing & licensing team via this support portal. They should be able to assist!