Problem with default ticket type in Jira Work Management?

[Aline Veyradier]

Hello,

Since a few days, the default ticket type when creating a ticket from the table, list or timeline is "bug" (a priori the first in the list of types in alphabetical order).

However, the default ticket type in the ticket type system is "task" (see capture below).

For your information, this works correctly when the ticket is created from the "Create" button in the main menu.

Any idea how to correct this anomaly?

Thanks in advance

[Ste Wright]

Hi @Aline Veyradier 

Default issue type is only one part of the logic - it's used in a new user session, or for new users who haven't created an issue yet.

The Issue Types are displayed based on this rationale...

1. Most recently used issue type in user session
2. Default issue type in the issue type scheme
3. Ordering of types in the issue type scheme

So if a Bug is the last issue type you created, it will show as the "default" issue type in the next creation action. This is confirmed in this comment here.

Ste

[Aline Veyradier]

Thank you for your reply, but it's not entirely satisfactory.

How then can you explain the different behavior depending on where the issue was created? Board, list, timeline ... or "Create" button ?

It seems that for these three views (board, list, timeline in JWM), the issue is created by default as a "bug", i.e. the default issue type is not applied ("task"). The first issue of the project has been created by default as a "bug", first issue type in alphabetical order.

[Aline Veyradier]

I'm closing this ticket because I've just checked and the problem seems to have been solved.