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Hi all, I have a Problem with my Work Managment Free. We are 3 people in the Companie and manage 300 People over Jira. For 2 Hourse the Jira system Colapse and the Portal what we use dont exist anymore. beacuse i am free i cant connect the Jira Help desk how i can get fix that. Anyone of the 3 useres deleted ore touch the Portal. It deleted by themself so all my filters for the Managment the Jiras?
Can anyone help me its a very Urgent Issue and i cant find any solution to get everything back to 1 day?
Thank you for anykind of Help
Hello @Kamber Yontuk ,
Thanks for reaching out and the 403 error you are running into occurs when the application is not licensed.
Checking out the account details, I can see that the Jira Work management application is currently set to the free license however the Jira Work Management application (where the customer support portal is located) was on a limited "free trial" license and is not currently set to a "free" license as the trial expired. The free trial is full access to the paid app for a limited time period, but the Trial expired and needs to be converted to either a paid or a free license to continue using the app with the limited scope of free vs Standard.
To set the account to a Free site or a paid license for the Service Management application as well you will want to:
Hope this helps clarify things.
Hey @Kamber Yontuk , are you using Jira Work Management or Jira Service Management?
Since you mention a portal I'm assuming JSM Free?
As towards the portal, does the project itself still exist and just the portal vanished or is the entire project gone?
Can you still login to the instance itself? If so you could see what the Audit log says.
Well that doesn't make sense because Jira Work Management (JWM) doesn't have a portal feature.
So either you also had a JSM project which was removed or you are on the wrong instance.x
I've tagged Atlassian in the question to see if they can take a look at your instance but my guess is you had a JSM project which was removed.
Did the audit log say anything specific?