In our organization, there is 1 person who adds all the issues in the JIRA but that name cannot be changed which is the reporter there is 2nd person in the organization so we need 2 reporting people on the issue.
Who can be easily notified and take the work ahead if its done or not.
@Hemant Shah were you able to get reporting to multiple users working?
I am looking for multiple people to be notifed/ watch issues not always but some issues require this.
@Nic Brough -Adaptavist- & @Jack Brickey
JIRA is used for multiple reason and an issue can be used as a task where an entire team, or multiple people need to be notified.
I tried looking for the watcher field but could find it in JIRA
Watcher is illustrated by the eye icon in upper right on issue view.
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It does not really make sense to have multiple reporters on a single issue.
It sounds like what you are doing is having one person do all the typing for a number of people (including themselves). Jira supports that case - your typist should set the reporter to the person asking them to create the new issue. The typist is then recorded as the "creator"
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Hi @Hemant Shah ,
I'm not sure I fully understand what you stated here. I don't believe you need to reporting individuals. There is only one person that reports an issue in Jira.
It sounds like you simply need another individual added to all of the issues created so they are notified. If that is the case then you should add them as a watcher. Now if this individual is always going to be the same then you can easily do this with automation. Every time an issue was created that individual would be added. Is the watcher is dynamic then I would need to understand the criteria/Conditions around choosing the right individual. Again this likely can be done using automation.
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