Login problem

[Bondan]

Can't login and any notif that device/resource (id.atlassian.com) is not responding

[Ste Wright · Accepted solution]

Hi @Bondan 

Is this on a browser? Or through a desktop app?

If a browser, have you tried a different browser? Or incognito mode?

If an app, have you tried updating the app? Or uninstalling/reinstalling?

Ste

[Bondan]

Halo @Ste Wright Stephen, thanks for your attention. Thats in browser n i was try to another browser & incognito mode, my connection was stable too

[Ste Wright]

So it worked in another browser?

Ste

[Bondan]

It doesnt worked, still cant login with same notif. But this problem happen just in 1 account fyi

[Ste Wright]

Hi @Bondan 

Can you confirm if this 1 account still has access to Jira?

They'd need to be both active, and have the relevant product access.

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I'd also encourage the user to try using a different device if possible.

Ste

[Bondan]

Hi @Ste Wright this problem already resolved, thanks for your advice & attention 🙏