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List view Item Disappears

Jared Fusedale July 1, 2023

When I create an ticket in Jira Work Management List view, it immediately disappears.
I can see the ticket in the Board view, But how do I keep in it list view?

I am assuming it is because list view shows all tickets which have a status of in Progress or above (new tickets are assigned as Opened)

Any ideas?

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2023

Hello @Jared Fusedale 

Can you provide screen images showing the issue on the Board view and absent from the List view?

Do you have any filters activated for the view?

Jared Fusedale July 3, 2023

I Enter this in list view.
https://share.getcloudapp.com/04uvA5yb


Then we press enter. It then disappears entirely from list view about 2 seconds later.

It then appears in Board view (open Column)
https://share.getcloudapp.com/yAu9D0Ay

I do not have any filters at all in List view.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 3, 2023

Are you working with a Team Managed project or a Company Managed project? That information will show at the bottom of the panel on the left.

I see in your second image that the card shows a green check mark on it. That is typically an indication that the Resolution field has been set which should only happen when an issue's Status is changed to one of the "done" statuses. Done statuses display as a green highlighted value.

Screen Shot 2023-07-03 at 5.38.15 PM.png

 

What is the status of the newly created issue? Click on the card to display the issue details.

Review the History tab for the issue. Do you see a record of it changing statuses?

I suspect that an Automation Rule may be automatically changing your issue from its initial status to the "done" status.

When viewing the issue, in the Details panel on the right side of the display you will see a field named Automation. If you click on the Rule Executions text there that will show you a list of Automation Rules that have executed for the issue. As a Site Admin you should have enough permissions to review the details of the rules that ran against the issue to determine if that is what is causing the change.

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