JIRA Invitation issue

[Manusha devi]

I have invited a user to the jira work management. He got the invite, whenever he is trying to sign up, it is asking to verify his email, and he is not receiving any email from atlassian. could you please look into this concern.

[Prachi Bolar · Accepted solution]

Hi @Manusha devi 

Thank you for contacting the community :)

The one reason the user has not received the email is that the user would be part of the suppression list.

If the user is newly invited to your site, you can go to admin.atlassian > and click resend the invite to the user .this should solve it

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email

 The recipient may not be available due to various reasons, some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc. 

If still the user is unable to receive the invite, you would have to contact chat support or raise a  support ticket.

Thank you,

Prachi

[Ash Yadav · Accepted solution]

Hi @Manusha devi welcome to the Atlassian Community! 

Just a few questions to narrow this down: 

• Is this just happening with this user or all with all users?
• Is the email being filtered? (Junk, Mail rules etc). 
• Have you reached out to Atlassian Support regarding this? 

Looking forward to hearing from you. 

Kind Regards, 

Ash 

[Manusha devi]

Hi Ash,

Thanks for your response. 

I am facing issue with only one user, I have invited 9 people and didn't face any problem, But problem with only one user. He has also checked his junk but no luck.

I am in my free plan, I didn't reach Atlassian support as I do not have access in the free plan.

Appreciate your help in this.

Regards,

manusha.