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I not see anymore my Kanban

JCavalca
JCavalca May 3, 2023

Since today, my Kanban disapear and Jira ask me to pay, but my organization have 8 users. I don't understand.
I think that a new version with new name "Jira Work Management" is broken ?
One last thing, I have a free account.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 3, 2023

Hi @JCavalca and welcome to the community,

If Jira asks you to pay, then most likely you are not on a free plan. Can you please:

  • go to cog wheel (upper right corner)
  • click billing
  • see which plan you use on your atlassian products?
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JCavalca
JCavalca May 3, 2023

Thanks for your answer. Column plan is empty, and when you try to get jira software he told me "it's already active".

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 3, 2023

Can you post a screenshot please? Usually, plans for the main products are not empty.

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JCavalca
JCavalca May 3, 2023

Capture d’écran 2023-05-03 à 14.55.26.png

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Jira Work Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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