I keep getting redirected to login on public facing content

[Loapu]

Heyho everyone,

I have the following problem:

I want to give everyone access to a Jira project by enabling them to browse the project and create issues. When I try to open the project without being logged in, I can see it for a split-second before being redirected to the Jira login screen. I do not want that, I want the user to just be redirected if he/she tries to access restricted content. Any ideas on why this behaviour is happening?

Here is a URL so you can see for yourselves: https://theypha.atlassian.net/jira/core/projects/EA/list

Kind regards,
Benjamin aka. Loapu

[Trudy Claspill · Accepted solution]

Hello @Loapu 

Welcome to the Atlassian community.

Have you enabled Anonymous Access?

https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

[Loapu]

Hey,

Yes, I have. I enabled reading access to the project as well as the permission to create issues. 

[Trudy Claspill]

Can you show the Permission Scheme for the project?

To which permissions specifically have you granted access to Public?

[Loapu]

I hope this answers the question.

[Trudy Claspill]

Based on the documentation, that should work. I have not found any posts or other articles that indicate it would not work. I don't have a paid subscription instance where I can execute tests for this.

Given that you are on a paid subscription for Jira Cloud I recommend that you open a support ticket directly with Atlassian for additional help.

https://support.atlassian.com/contact/#/

[Loapu]

Thank you, I already figured it would lead to this. I greatly appreciate your help, I will reply to my post after I get an answer from Atlassian so any user who runs into the same problem may know what fixed it for me.

[Loapu]

So, Atlassian replied. It appears that the “/list” in the URL was the issue. Projects can be accessed publicly via “/issues” or just on your Atlassian home page. 

[Trudy Claspill]

Thank you for sharing that information @Loapu !