How could a person outside the project and jira see a shared form

[Carolina Rubí]

Hello,

How could a person outside the project and jira see a shared form and not count me as a user?

The thing is that we need other employees of our company without atlassian account to be able to make requests to us, making sure that they fill in all the fields, and that a task is created for us with the information.

Thank you!

[Jack Brickey]

If you want to have the employees use the portal and JSM Forms then you need to add them as Customers. To be clear, customers don't need to have an Atlassian account to access the portal to create issues but they do need to be added to the project.

[Carolina Rubí]

Thank you Jack, but how can I add them as Customers?

[Jack Brickey]

Ah, wait I just realized this is JWM not JSM. I misread your post originally. I wonder if JSM is an option?

[Carolina Rubí]

No @Jack Brickey ...is the only option to send forms?

[Jack Brickey]

Ok. Then resetting my earlier response... it will not be possible to present a JWM form to a non-JWM user for input/issue creation at least not OOTB. The only means of having a non-Jira user create an issue is via email. They could add an attachment to that email. Note that the Reporter in the email scenario would not be the user since the Reporter field is limited to a Jira user. 

[Carolina Rubí]

Sorry @Jack Brickey but i don't undertand this "They could add an attachment to that email.". What email? Could you show me an example with screenshots? Thank you!

[Jack Brickey]

I was trying to say that the only way a non-Jira user can creat an issue is via email and only if you setup an incoming email handler to process such an email. I don't know enough about your use case to say if that would even be recommended.

[Carolina Rubí]

@Jack Brickey sorry but i don't know to do this :( "setup an incoming email handler to process such an email"