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Customer cannot searh for Users and Approvers on a help portal

Jason Pinto
Jason Pinto Sep 26, 2023

Hi, I need help and advise, as for some reason user picker on a HR Service desk project were not able to search for users within our organization as the approver of the request. 

Customer Permissions were set to: Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project

New Service Desk Project channel access: Restricted 
Users: assigned to a group of targer users (set as ServiceDesk Customer role)

Approvers request field: not part of the target user but within the organization. 


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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 26, 2023

Hello, Good day. Please to go Settings >> System >> Global permission and make sure you have "Browse users and groups" permission (with any one of the added group). Also refer this link : https://community.atlassian.com/t5/Jira-Service-Management/I-can-t-search-for-users-or-approvers/qaq-p/1637614

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Jason Pinto
Jason Pinto Sep 27, 2023

Hi @Mohanraj Thangamuthu thank you for your response, but I tried that and still doesn't let me :( jira help approvers.PNG

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