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Creating an automation

Deleted user July 31, 2023

I need help creating an automation that sends a notification one day before the start date of an issue

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2023

Hello @[deleted] 

Welcome to the Atlassian community.

You would need to create an automation that runs on a daily schedule for this. You would use the Schedule trigger for that.

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled

You would include in that Scheduled trigger a JQL statement to select the issue you want.

To get the issues that have a start date of the next day you would use a JQL like this:

"Start date" = startOfDay(1)

You should test the JQL through the View All Issues screen before using it in the rule.

There is a box in the Scheduled Trigger configuration screen that lets you limit the issues to only those that have changed since the last time the rule ran. You will want to uncheck that box.

 

Screen Shot 2023-07-31 at 6.35.00 PM.png

 

After the Trigger you would add a Send Email action.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email

Note that an email will be sent for each issue that is returned by the JQL in the Trigger.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 3, 2023

Hello @[deleted] 

Did you try out making an automation rule? Did that work out for you?

Deleted user August 3, 2023

Hi, @Trudy Claspill 

Yes, I was able to make and configure the automation with no problem. Thank you very much for your advice.

Like Trudy Claspill likes this

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