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Can you make entering a Priority for a ticket Mandatory

Mark Dallas July 10, 2023

Hi, 

I want to make it so that the person who creates a Jira ticket is REQUIRED to manually enter the priority for the ticket. 

Currently, the ticket defaults to Medium Priority. I do not want this. I would like for the Priority to not default to any status, and instead to require the ticket creator to set it. 

Thanks!

 

1 answer

1 vote
Steve Long -Evelon-
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July 10, 2023

Hi @Mark Dallas

So as you say, there's no way at the moment to set the default priority to be null. 

What you could do to potentially work around this, is:

1. Create a new priority called 'None' and set this as the default

2. Add a validator on the 'Create' transition of the workflow, to check that the Priority does not equal 'None'. This then forces the user to change it.

Not the ideal solution given this isn't fully supported, but it might do the trick.

Hope that helps - Steve.

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