Automation to send reminder email if an issue has been updated recently

[jeremy.hillin]

How do I create an automation to run every day to notify the assignee that their ticket hasn't been updated in 7 days?  I want this to check all tickets in our project that are not resolved.  

[Trudy Claspill · Accepted solution]

Hello @jeremy.hillin 

Welcome to the Atlassian community.

Have you considered using a Saved Filter and subscriptions instead?

You could set up a saved filter thus:

project=<yourProject> and assignee=currentUser() and updated < -7d

Then have each user subscribe to that filter to receive the output on a daily basis.

If you must do this through Automation, do you want the assignee to receive one email listing their issues, or one email for each issue?

[Trudy Claspill]

If you choose to use automation you could use a rule like this. This rule would send a list of issue keys to each assignee where the list includes issues that have not been updated for 7 days or longer.

[jeremy.hillin]

one email with a link to all their tickets would be great.  

[jeremy.hillin]

This worked great.  Even updated the email content to provide a link to the ticket.

[Boluwatife Adewole]

hi @Trudy Claspill ,

I tried this but this is the email I get. I used myself as the test subject.

I would appreciate if you tell me what i'm doing wrong.

Thank you.

[Trudy Claspill]

@Boluwatife Adewole 

Welcome to the Atlassian community.

Between the second Lookup action and the Send Email action, add a Condition to check that at least one issue was found by that lookup action.

Ignore the trigger in this screen image.

That ensures the email is sent only if there are issues found for the assignee.

Also, in your email content you specified "Key" with a capital "K". Use a lower case "k". Smart value names can be case sensitive.

[Nicolas Grossi]

@jeremy.hillin You might take a look at this link: https://community.atlassian.com/t5/Jira-Service-Management/Automation-send-email-with-issues-based-on-last-update/qaq-p/1726602

HTH

Nicolas

[jeremy.hillin]

I saw that one but I don't see what step should come after the scheduled time to start iterating over all the issues.

[jeremy.hillin]