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Automation rule giving pass/fail error

Hi there, 

I'm attempting to create an automation rule to set the 'publicaiton date' (custom field) to now when the status equals publish, I keep getting pass/fail in the audit log but I'm stump as to why.. any ideas? 

Screen Shot 2023-05-23 at 4.13.00 PM.pngScreen Shot 2023-05-23 at 4.13.15 PM.pngScreen Shot 2023-05-23 at 4.13.27 PM.pngScreen Shot 2023-05-23 at 4.13.53 PM.png

1 answer

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

Hello @Alyssa Hill 

Your rule says it will be triggered when the issue is created.

The audit log indicates that the rule is created and the first condition (Issue Type = [System] Change) is passed.

The audit log then indicates that the next condition does not pass; Status = Publish.

To what status is the issue set when it is first created? If that status is not "Publish" then the rule can't get past the second condition.

Can you show us the workflow for that issue type?

Hi Trudy! Ah, that makes sense. Thank you for pointing that out. I was able to resolve my automation rule by updating accordingly. 

ex) 

Screen Shot 2023-05-23 at 4.36.59 PM.png

 

Thank you very much!

Best,

Like Trudy Claspill likes this

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