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Automation Help: Transition Linked issue

Caressa DeQuardo March 28, 2024

I'm attempting to create an automation that updates a linked issue when the trigger issue is updated to a specific status.

 

The issue is that this automation does not work. The linked issue is not being transitioned automatically.

 

Any ideas?

 

*This rule is not triggered by another rule

Screenshot 2024-03-28 144014.png

1 answer

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Answer accepted
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Caressa DeQuardo 

The rule looks correct, assuming the logic is...

  • When an issue is transitioned to "Invoiced"
  • And the issue Type is Payment
  • Then locate all issues linked to the trigger issue in the link type "is caused by"
  • And transition those issues to "Invoiced"

So the issue the action is taken against should be linked to the trigger issue using the "causes" link type.

---

Could we also see the audit log, to see what is happening when it attempts to execute?

Ste

 

Caressa DeQuardo March 29, 2024

IAR-190 was transitioned to "Invoiced" so according to the automation I've built, IAR-176 should automatically be transitioned to "Invoiced" as well but it won't.

 

IAR-190 meets the automation condition of Issue Type equals payment

IAR-176 is linked as a "is caused by" link

 

jira 2.pngJira.png

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Caressa DeQuardo 

The error in the audit log states IAR-176 cannot move to the destination status, so either...

  1. It's not a status on that issue type's workflow
  2. There's no direct route to it (i.e a transition from the current status > Invoiced)
  3. There's a condition, validator, or other workflow property stopping the transition from occurring via Automation

^ Could you check these 3 issues, and see if this helps clarify the problem?

Ste

Caressa DeQuardo April 1, 2024

A user restriction in the status workflow was not allowing the automatic transition. I allowed the issues reporter (which is actually another jira automation) the capability to transition the IAR-176 linked status from In Progress to - Invoiced

Screenshot 2024-04-01 085423.png

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Awesome, glad it works!

Ste

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