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Approvals in Simplified Workflow


Our business teams often have peer review workflows where one member of the team submits work, and we would like to record that a different member of the team approved the work.

This can be done in JSM or through company managed workflow conditions, but I was wondering how this can be accomplished through JWM in the simplified workflow.


Note that the pool of submitters and approvers are the same, so we can't just use permissions to restrict.

2 answers

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 27, 2023

Hi Michael,

There is nothing built into JWM like there is for JSM. So you would have to do a lot of manual adding in of things. For instance, you would need to create a custom field for someone to grant the approval - something as simple at Approved? Yes/No

Then you can build some automation rules to do things like auto-transition the issue, re-assign it, etc. based on the value of the field changing. 

If you don't want others to change the value then you can incorporate Issue Level Security or handle with putting the custom Approved? field in a transition screen and restricting access to the transition using a Condition on the transition.

Note that the pool of submitters and approvers are the same, so we can't just use permissions to restrict.

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