Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Approval Workflow

Hi everyone. 

Hope you are doing well. 

I know it is possible to create an approval workflow inside of Jira. But I wanted to understand how the approval is documented. For instance, if I needed to retain evidence of something being approved by x person for audit purposes, can this be can be achieved?

For instance, Microsoft has an approval workflow in Teams that creates a record which you can refer to later on.

Thank you in advance. 

3 answers

0 votes

Hi, @Aaron Corbin !

to create an approval workflow inside of Jira try out Business Process Manager add-on.

My team has developed it to automate business processes and streamline procedures. Using it, you can add an approver step to your process template. It could be a single person or group of users that'll approve requests in sequential order.


0 votes
John M Funk Community Leader Jun 20, 2022

Hey Aaron,

Only Jira Service Management has built in approvals and the process around that. The other project types/products  would need to handle approvals in a different manner - either updating a custom field or having the user record the approval in a comment. 

Regardless, there is a history kept for all such changes to the issue. 

0 votes
Jack Brickey Community Leader Jun 20, 2022

Hi Aaron,

It's been a while since I played around with approvers and I know they made a number of improvements since I last poured myself into that feature. However, you should be able to use like the following JQL to find issues by a specific approver. I just did a quick test and it seem to work.

"Approvals[Approvals]" = approver("jack brickey")

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,704 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you