Approval Workflow

[Aaron Corbin]

Hi everyone. 

Hope you are doing well. 

I know it is possible to create an approval workflow inside of Jira. But I wanted to understand how the approval is documented. For instance, if I needed to retain evidence of something being approved by x person for audit purposes, can this be can be achieved?

For instance, Microsoft has an approval workflow in Teams that creates a record which you can refer to later on.

Thank you in advance. 

[Karyna Tyrnavska _SaaSJet]

Hi, @Aaron Corbin !

to create an approval workflow inside of Jira try out Business Process Manager add-on.

My team has developed it to automate business processes and streamline procedures. Using it, you can add an approver step to your process template. It could be a single person or group of users that'll approve requests in sequential order.

[John Funk]

Hey Aaron,

Only Jira Service Management has built in approvals and the process around that. The other project types/products  would need to handle approvals in a different manner - either updating a custom field or having the user record the approval in a comment. 

Regardless, there is a history kept for all such changes to the issue. 

[Jack Brickey]

Hi Aaron,

It's been a while since I played around with approvers and I know they made a number of improvements since I last poured myself into that feature. However, you should be able to use like the following JQL to find issues by a specific approver. I just did a quick test and it seem to work.

"Approvals[Approvals]" = approver("jack brickey")