Activate suspended account

[DmitriyK]

Trying to delete (suspend) old inactive accounts, I have accidently suspended account that we need. Now, I am trying to activate it again, and system doesn't allow to do that. What are my options?

Thank you.

[Rebekka Heilmann _viadee_]

Hi @DmitriyK 

have you tried simply adding the user back into a Product Access group?

Otherwise - where are you trying to cancel the suspension and what error message are you getting?

[DmitriyK]

Now everything is fine. The "Invite Users" option, which previously gave an error, now worked correctly. Perhaps I just need to wait a little. 

Nevertheless, thank you for your quick response and willingness to help.

[Seng Pang]

Hi DmitriyK,

Glad to hear it's working correctly now.

Previously I faced similar issue, seems like the system takes a while to refresh in their backend.

Would be fantastic if we have a undo button for these scenarios