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Activate suspended account

DmitriyK March 4, 2024

Trying to delete (suspend) old inactive accounts, I have accidently suspended account that we need. Now, I am trying to activate it again, and system doesn't allow to do that. What are my options?

 

Thank you.

1 answer

0 votes
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Hi @DmitriyK 

have you tried simply adding the user back into a Product Access group?

Otherwise - where are you trying to cancel the suspension and what error message are you getting?

DmitriyK March 4, 2024

Now everything is fine. The "Invite Users" option, which previously gave an error, now worked correctly. Perhaps I just need to wait a little. 

Nevertheless, thank you for your quick response and willingness to help.

Seng Pang March 5, 2024

Hi DmitriyK,

 

Glad to hear it's working correctly now.

Previously I faced similar issue, seems like the system takes a while to refresh in their backend.

 

Would be fantastic if we have a undo button for these scenarios

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