Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

user on domain @xyz is not able to change full name.


I have a user on my JIRA Clouse who is registered from a different domain than the one we manage.  Examples his user ID is from and the domain we manage is  My user submitted question to JIRA community and keeps getting the response he needs to contact the administrator.  I'm the administrator and I keep getting error I can not update domain that is not verified.  For domains that are unverified the user must update his own full name.  

This is very confusing, please help!

1 answer

0 votes
Jack Community Leader Jun 11, 2021

I think I was on that thread. My understanding is if user is on managed domain you (admin) can manage user names. If user is not on managed domain then it is self-managed at If the user cannot modify please contact Atlassian support. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

172 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you