I assume you are the Org admin? If not can you have them try? Which app? Is it possible that you are on the Free version? There are some app limitations in Free. If this continues please contact Atlassian Support.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.