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incoming email issue creation from relayed email

we have configured issue creation by email:

anybody can send to an address like and an ticket will created in our project on jira cloud. we have created a dummy account in jira, that is the default reporter for this tickets.

Everthing is good.


now we have an company legacy ticket email address like ''. On the corresponding email account we did an email relay to So we think sending an email to should create an ticket. 

But nothing happens ;( the email arrives the company email account and also sended to jira, but no ticket is created 

Anything we can check or do ?

1 answer

0 votes


so forwarded email does not work. 

did you tried to check forwarding from another mail box ?

if it's works. time to investigate into'

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