incoming email issue creation from relayed email

[Robert Bude]

we have configured issue creation by email:

anybody can send to an address like jira@mycompany.atlassian.net and an ticket will created in our project on jira cloud. we have created a dummy account in jira, that is the default reporter for this tickets.

Everthing is good.

now we have an company legacy ticket email address like 'it.support@mycompany.de'. On the corresponding email account we did an email relay to jira@mycompany.atlassian.net. So we think sending an email to it.support@mycompany.de should create an ticket. 

But nothing happens ;( the email arrives the company email account and also sended to jira, but no ticket is created 

Anything we can check or do ?

[Gonchik Tsymzhitov]

Hi! 

so forwarded email does not work. 

did you tried to check forwarding from another mail box ?

if it's works. time to investigate into it.support@mycompany.de'