how to block the loading of hours in a ticket?

[Karina Steffano]

Hello! Does anyone know how to block an incident/ticket within a project so that they cannot load more hours?

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @Karina Steffano,

You can use workflow properties to restrict certain actions when an issue is in a certain status.

Assuming that this applies to completed issues, you could add the following property to the statuses of your workflow where you no longer want people to add hours:

jira.permission.work.denied

To do so: edit your workflow, select the status you want to update and select properties. You can add the above property on the next screen).

For a bit more background on workflow properties, see this support article. 

[Karina Steffano]

Hi Walter!, thank you very very much!