error when setting story points from epic view, customfield_10014

Willem D_Haeseleer
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March 13, 2024

Getting this error when attempting to set the story points for a story from the epic details view

 

We couldn't set the story point value
Field 'customfield_10014' cannot be set. It is not on the appropriate screen, or unknown.

setting the story points from the story details view does work and reflects accurately on the epic view

 

Screenshot 2024-03-13 at 12.15.53 PM.png

Screenshot 2024-03-13 at 12.14.59 PM.png

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Trudy Claspill
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March 13, 2024

Hello @Willem D_Haeseleer 

Welcome to the Atlassian community.

I have not been able to replicate your error.

Does this happen to all users?

Have you tried a different browser or a private browser window?

Willem D_Haeseleer
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March 13, 2024

This issue also occurs in chrome private mode and safari.  

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Does it happen for other users?

Are you working with issues in Company Managed project or a Team Managed project?

Can you confirm that 10014 is in fact the ID associated with the story point field?

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