It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: owner must be null for system avatars
com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: owner must be null for system avatars
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:217) [atlassian-cache-memory-2.13.3.jar:?]
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:168) [atlassian-cache-memory-2.13.3.jar:?]
at com.atlassian.jira.avatar.CachingTaggingAvatarStore.getById(CachingTaggingAvatarStore.java:99) [classes/:?]
at com.atlassian.jira.avatar.AvatarManagerImpl.getById(AvatarManagerImpl.java:95) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarImpl(AvatarServiceImpl.java:104) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.isUsingExternalAvatar(AvatarServiceImpl.java:406) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarURLImpl(AvatarServiceImpl.java:202) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarURL(AvatarServiceImpl.java:217) [classes/:?]
at com.atlassian.jira.plugins.auditing.rest.responses.UserResponse$.String2UserResponse(UserResponse.scala:38) [?:?]
at com.atlassian.jira.plugins.auditing.rest.responses.RecordTransformer$$anonfun$fromAuditRecord$1.apply(RecordTransformer.scala:47) [?:?]
at com.atlassian.jira.plugins.auditing.rest.responses.RecordTransformer$$anonfun$fromAuditRecord$1.apply(RecordTransformer.scala:37) [?:?]
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) [?:?]
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) [?:?]
at scala.collection.Iterator$class.foreach(Iterator.scala:727) [?:?]
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157) [?:?]
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72) [?:?]
at scala.collection.AbstractIterable.foreach(Iterable.scala:54) [?:?]
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244) [?:?]
at scala.collection.AbstractTraversable.map(Traversable.scala:105) [?:?]
at com.atlassian.jira.plugins.auditing.RecordsProvider.getViewResponse(RecordsProvider.scala:121) [?:?]
at com.atlassian.jira.plugins.auditing.actions.ViewRecords.doGetRecords(ViewRecords.scala:101) [?:?]
at com.atlassian.jira.plugins.auditing.actions.ViewRecords.doExecute(ViewRecords.scala:54) [?:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.4.2.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]

1 answer

1 vote
Thomas_Schlegel Community Leader Oct 24, 2017

Hi Ruben,

please don't just add a stacktrace. What is your question? What do you expect from us?

You can find suggestions for asking better questions (and therefore receiving better answers) here:

https://community.atlassian.com/t5/Feedback-Forum-articles/Some-reasons-why-you-don-t-get-an-answer-and-how-to-avoid-them/ba-p/657908

  

Dear, I get the above error every time I want to enter a registered incident, please if you can help me with this issue

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

703 views 9 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you