error en carga

[Ruben Victoria]

com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: owner must be null for system avatars
com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: owner must be null for system avatars
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:217) [atlassian-cache-memory-2.13.3.jar:?]
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:168) [atlassian-cache-memory-2.13.3.jar:?]
at com.atlassian.jira.avatar.CachingTaggingAvatarStore.getById(CachingTaggingAvatarStore.java:99) [classes/:?]
at com.atlassian.jira.avatar.AvatarManagerImpl.getById(AvatarManagerImpl.java:95) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarImpl(AvatarServiceImpl.java:104) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.isUsingExternalAvatar(AvatarServiceImpl.java:406) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarURLImpl(AvatarServiceImpl.java:202) [classes/:?]
at com.atlassian.jira.avatar.AvatarServiceImpl.getAvatarURL(AvatarServiceImpl.java:217) [classes/:?]
at com.atlassian.jira.plugins.auditing.rest.responses.UserResponse$.String2UserResponse(UserResponse.scala:38) [?:?]
at com.atlassian.jira.plugins.auditing.rest.responses.RecordTransformer$$anonfun$fromAuditRecord$1.apply(RecordTransformer.scala:47) [?:?]
at com.atlassian.jira.plugins.auditing.rest.responses.RecordTransformer$$anonfun$fromAuditRecord$1.apply(RecordTransformer.scala:37) [?:?]
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) [?:?]
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244) [?:?]
at scala.collection.Iterator$class.foreach(Iterator.scala:727) [?:?]
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157) [?:?]
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72) [?:?]
at scala.collection.AbstractIterable.foreach(Iterable.scala:54) [?:?]
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244) [?:?]
at scala.collection.AbstractTraversable.map(Traversable.scala:105) [?:?]
at com.atlassian.jira.plugins.auditing.RecordsProvider.getViewResponse(RecordsProvider.scala:121) [?:?]
at com.atlassian.jira.plugins.auditing.actions.ViewRecords.doGetRecords(ViewRecords.scala:101) [?:?]
at com.atlassian.jira.plugins.auditing.actions.ViewRecords.doExecute(ViewRecords.scala:54) [?:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.4.2.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]

[Thomas_Schlegel]

Hi Ruben,

please don't just add a stacktrace. What is your question? What do you expect from us?

You can find suggestions for asking better questions (and therefore receiving better answers) here:

https://community.atlassian.com/t5/Feedback-Forum-articles/Some-reasons-why-you-don-t-get-an-answer-and-how-to-avoid-them/ba-p/657908

[Ruben Victoria]

Dear, I get the above error every time I want to enter a registered incident, please if you can help me with this issue