Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

e-mail notification cannot send to the watchers

Misako Igawa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 4, 2021

Dear support team,

The e-mail notifications have not arrived since today around 11 am.

All participants and requesters did not receive any notifications.

Has something changed in JIRA?
What option should we check? Please give me the advice to recover the notifications.

 

Best regards,

Misako Igawa

 

 

2 answers

0 votes
Daniel Ebers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 6, 2021

Hi @Misako Igawa

there is not a lot left to be checked - but are you using probably "Issue Security" so (at least a part of) the watchers are prevented from seeing the particular issues?
If so, also a mail would not be sent out as they could not gain access anyway.

A double check could also be executed using the "notification helper" from Jira Admin Helpers:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

As a site admin you can use it to diagnose if from Jira's perspective the mail goes out or not.

Regards,
Daniel

0 votes
Dirk Ronsmans
Community Champion
January 4, 2021

Hi @Misako Igawa ,

On Cloud there is not a whole lot you can check regarding emails.

Are you using the build in email address or one of your own?

If you can't see any clear cause, best to launch a support call with the official support team:

https://support.atlassian.com/contact

Misako Igawa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 5, 2021

Hi Dirk

Thank you for your advice. I will contact Support.

 

Best regards,

Misako Igawa

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events