Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

e-mail notification cannot send to the watchers

Dear support team,

The e-mail notifications have not arrived since today around 11 am.

All participants and requesters did not receive any notifications.

Has something changed in JIRA?
What option should we check? Please give me the advice to recover the notifications.

 

Best regards,

Misako Igawa

 

 

2 answers

0 votes
Dirk Ronsmans Community Leader Jan 04, 2021

Hi @Misako Igawa ,

On Cloud there is not a whole lot you can check regarding emails.

Are you using the build in email address or one of your own?

If you can't see any clear cause, best to launch a support call with the official support team:

https://support.atlassian.com/contact

Hi Dirk

Thank you for your advice. I will contact Support.

 

Best regards,

Misako Igawa

0 votes
Daniel Ebers Community Leader Jan 06, 2021

Hi @Misako Igawa

there is not a lot left to be checked - but are you using probably "Issue Security" so (at least a part of) the watchers are prevented from seeing the particular issues?
If so, also a mail would not be sent out as they could not gain access anyway.

A double check could also be executed using the "notification helper" from Jira Admin Helpers:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

As a site admin you can use it to diagnose if from Jira's perspective the mail goes out or not.

Regards,
Daniel

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

640 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you