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backlog items in our project is missing


Hi all,

We use  kanban style company-managed project. To simplify our kanban board, we enabled the backlog setting and everything seems normal until this morning. 

Our backlog page is blank now, but the kanban board still works. I try to disable and enable the backlog setting, but it keep shows "Internal server error" and I still can't see our backlog items... Does anyone know how to solve this problem? Thanks!

1 answer

0 votes
John Funk Community Leader Jun 03, 2021

Hi Ivory - Welcome to the Atlassian Community!

The Backlog is really just enabled by putting a status in the Backlog section in the Board Settings for the Board.

So go to the board - then select the 3 dots menu to the upper right and select Board Settings

On this page, click on the Columns selection. 

In the columns page, you should see a status (preferably the first status in your workflow, whether it is Backlog or something else). 

Is that what you see? If not, can you provide a screenshot? 

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