attachments randomly change

Question

While in the middle of viewing/working on a ticket, Jira randomly displays attachments in the Attachments section but the attachments are from other tickets.  Then all of a sudden the attachments go away or get replaced by a different set of attachments.  It seems to be very random, but I have verified that other users in my company are seeing the same behaviour.

Bill Sheboy · Answer

Thanks, Gregg.

As you appear to have a different issue, I suggest asking your site admin to submit a support ticket to see if how they can help: https://support.atlassian.com/contact/#/

__Bill

Gregg Humerickhouse · Answer

It does not appear to be the same as the delay issue.  When I've actively noticed it happen, there may or may not have been any attachments when I originally pull the ticket up, then there's a flicker and some attachments then show up in place of any that were previously displayed.  The attachments often aren't overly familiar to me, so I don't think they're coming from the previous ticket I was looking at or I'd recognize them pretty easily/quickly.  Usually if I refresh the page it will resolve the problem, at least temporarily.  I have seen it where it has changed the attachments twice while viewing the same ticket.  Completely random.

Bill Sheboy · Answer

Hi @Gregg Humerickhouse

When the incorrect attachments display, are they just delayed in updating (from a prior issue) or are displaying and staying in the view?

There is an open defect about the delay issue, which you may view here:

https://jira.atlassian.com/browse/JRACLOUD-75706

Best regards,

Bill