When I tried to add users, "could not add users" caution had appeared.
But in another JIRA site, I can add users.
I want to add users in "ndmy-test" site, so What I should do?
Hi Yohei - Welcome to the Atlassian Community!
You can only have 10 active users in Jira and 3 active agents in Jira Service Management with the Free plan. How many users do you have in each?
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The problem is the 3 Agents. That’s considered full capacity for the entire license. If you drop one of the agents, you should be able to add a Jira user.
Then you can probably come back after that and add the Agent back if needed.
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Welcome to the Community!
Is your 'test' site a free site? If so, has it reached the maximum number of users?
Regards, Liam
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Hi @Liam Green
Thank you for your confirmation.
I use 'test' site as free plan, but number of members are now '3' so I think it did not reach to maximum.
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