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a particular user cannot @mention other users in any project

Denise Kirsten
Denise Kirsten I'm New Here Mar 18, 2021

One of our users suddenly can't mention other users in Jira. He has already tested it in different projects and in all of them it does not work. In confluence the problem does not exist.
He has the same rights as other users for whom it works.

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Trudy Claspill
Trudy Claspill Mar 18, 2021

Hello @Denise Kirsten 

Welcome to the community.

For mentions to work the user must have the Browse Users global permission. Can you confirm that the user has that permission?

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Jira Software
Jira Software
DEPLOYMENT TYPE
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Bridget
Bridget
Published in Confluence

⚡️NEW Group for Confluence Cloud Admins

Calling all Confluence Cloud Admins!  We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...

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