Hello I would like get help on editing a custom field as soon as a ticket is created with a condition found on the freshservice ticket?
Hi Mike - Welcome to the Atlassian Community!
What exactly is your process and what exactly are you wanting to do and when?
Hi @Mike Espitia
Could you please elaborate a little on your requirement?
Regards
Asha
Yes I am creating an automation that when I Jira ticket is created and a condition is set then the automation edits the issue by selecting a Ticket Type and Category? But when I select edit issue under Choose fields I can't find the fields I am looking for.
Are the fields on the edit screen for the project? If you pull up the ticket itself, can you edit those fields manually?
Hello John, yes the fields where created in the custom field section and they were added to the project. I can open the ticket and edit it manually.
Which Category field are you trying to use? If it is the one on Jira Work Management projects, that field is not currently available in automation.
What type of field is the Ticket Type field?
Is this project a Company-managed or Team-managed project?
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