When I try to delate my account , which I set up to evaluate Jira I get the following message
our account can't be deleted because:
This account is related to active accounts that are set to AUTO-RENEW.
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
Why should I have to do this. The account is going to be deleted . Seriously ?
Hi Dav, welcome to the Community. It seems you are trying to delete a user that is tied to billing and control of the instance. If you were able to delete the user then the instance would stop working altogether. If you don’t plan to maintain the instance then simple update the billing to remove the charging method. If you are trying to change the billing contact or technical contact then this needs to be done by an existing site admin. Can you provide more info on your goals? By the way it generally is a bad idea to delete users, rather simply deactivate their account.
Please note that I do not work for Atlassian. I am a customer of Atlassian. this forum is a place for users to support each other and share experiences. I found this article for you in case it might help. If you wish to speak to Atlassian directly please consider opening a support ticket. https://support.atlassian.com/contact/#/
Let me know if I might assist further.
Welcome to Atlassian Community!
I saw that you created a ticket with our support team and they are already proceeding with the site and account deletion.
Meanwhile, would you like me to remove both of your profiles here from Community? This won’t delete your Atlassian account, it’s just to remove your profile from here.
If there is anything else we can do to help, please let us know.
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