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Why is it such a problem to delete an account

Deleted user Feb 04, 2021

When I try to delate my account , which I set up to evaluate Jira I get the following message

our account can't be deleted because:

This account is related to active accounts that are set to AUTO-RENEW.
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit and designate a different user as a billing and technical contact.


Why should I have to do this. The account is going to be deleted . Seriously ?


4 answers

1 vote
Jack Community Leader Feb 04, 2021

Hi Dav, welcome to the Community. It seems you are trying to delete a user that is tied to billing and control of the instance. If you were able to delete the user then the instance would stop working altogether. If you don’t plan to maintain the instance then simple update the billing to remove the charging method. If you are trying to change the billing contact or technical contact then this needs to be done by an existing site admin. Can you provide more info on your goals? By the way it generally is a bad idea to delete users, rather simply deactivate their account.

How do I delete the user ? I want to delete the account totally , forever . I ant to remove my information from your companies records forever. Is that clear enough ?

I'm going to report your company under GDPR  expect the Information Commissioners Office to be in touch

Your company has 30 days to inform me my details are removed from your records or I'll report you to the UK  Information Commissioners Office , under current GDPR regulations. And stop spamming my email account

Jack Community Leader Feb 07, 2021

Please note that I do not work for Atlassian. I am a customer of Atlassian. this forum is a place for users to support each other and share experiences. I found this article for you in case it might help.  If you wish to speak to Atlassian directly please consider opening a support ticket. 

Let me know if I might assist further.


I apologise I misunderstood what this forum was . Personally I would advise anyone on here to find another company to do business with.

Jack Community Leader Feb 08, 2021

Sorry you had such a bad experience gdgd. However, I think you will find the vast majority of folks on this forum are fans of the Atlassian products and IMO for good reasons.

0 votes
Deleted user Feb 04, 2021

Massive waste of time this morning for a very simple thing. I will not be using this product or recommending it to anyone.

I want to delete the account totally , forever . I ant to remove my information from your companies records forever. Is that clear enough ?

0 votes

Hello Dav,

Welcome to Atlassian Community!

I saw that you created a ticket with our support team and they are already proceeding with the site and account deletion. 

Meanwhile, would you like me to remove both of your profiles here from Community? This won’t delete your Atlassian account, it’s just to remove your profile from here.

If there is anything else we can do to help, please let us know.

Kind regards,

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