Why don't I have the option to pin my custom field?

[Katie Young Spencer]

I created a Jira custom field and moved it to the Details section of the issue.  I can pin other fields in this area, but not the custom field I created.  Is there a way to make this field pinnable?

[Trudy Claspill]

Hello @Katie Young Spencer 

Welcome to the Atlassian community.

What is the field type of the custom field? Is it a field type provided natively by Jira or a custom field type provided by a third party app? 

Third party app custom fields can't be pinned, as mentioned in the documentation concerning pinning fields.

https://support.atlassian.com/jira-software-cloud/docs/pin-a-field-to-the-top-of-an-issue/

[Katie Young Spencer]

There is no third party app involved. I created the field and 4 dropdown options (only 1 can be selected). 

[Trudy Claspill]

Are you working with a Team Managed project or a Company Managed project? That information will be shown at the bottom of the panel on the left.

I checked in both Team Managed and Company Managed projects. It appears that in neither of them can the Dropdown/Select List type fields be pinned. But I don't see this mentioned in the documentation nor am I finding an issue for it in Atlassian's public backlog.

I recommend that you open a support case directly with Atlassian about this to find out if it is a known issue. It would be lovely if you report back here with their response.

[Katie Young Spencer]

Thank you.  It's a company managed project.