Why do issues that are in the backlog with a resolution set to In Progress have a strike through


2 answers

1 vote

You seem to be setting the resolution on the tickets during ticket creation. Check if the resolution field is on the create screen. If so, remove it from there. Resolution should be only set when the work on the issue is finished.

Once the ticket has a resolution, it will appear with a strike-through because JIRA treats them as resolved.

Hi Jobin,

Resolution is not on the create screen; however, it is on the edit screen and I have disabled the default setting for Resolutions.

Once it is on the edit screen, it will be set whenever someone edits the issue. Same result ;)

So even if it is set to 'In Progress' it will have a strike through?

Yes. You should be changing the status, not setting resolution. Any resolution, irrespective of what it says, indicates that the story is done.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,709 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you