Why cant I delete a Project

[adrian_lackey]

I am a jira administrator and I'm trying to delete a Template project but when I got to project settings and delete project It keeps returning The project is not Live. Any ideas?

[Earl McCutcheon · Accepted solution]

Howdy Y'all,

Just wanted to give a quick update on this one, We have an Internal Incident In place to get this error fixed,  and the Jira Cloud Dev team has flagged this as a critical fix and they are almost ready to deploy.  

We are currently waiting on the QA testing of one final merge to master and once complete the fix will be rolling out, Expected ETA on the fix is later today contingent on testing.

I have created the following Bug Report for additional tracking, add yourself as a watcher to get updates:

• https://jira.atlassian.com/browse/JRACLOUD-74285

At this time there is not a workaround that can be applied, and you will not be able to delete the project until the fix is rolled out.

Regards,
Earl

[John Funk]

Thanks for the update @Earl McCutcheon !!

[Mike Liu]

Thanks guys!

[Earl McCutcheon]

Hello All,

The Fix has been rolled out to all of your instance, can you take a moment to do a double check and confirm everything is fully functional on your end and that the project delete without issue, to make sure there is no residual issues from triggering the error initially.

Regards,
Earl 

[Mike Liu]

Works for me.  Thanks everyone!

[Sebastián Salas García]

Hello hello, I still have the problem.  @Earl McCutcheon 

[John Funk]

Hi Adrian - Welcome to the Atlassian Community!

What type of project is this? Next-gen? Classic? Business?

[adrian_lackey]

Classic

[John Funk]

@adrian_lackey  - I would go ahead and submit a Support Request with Atlassian as I am seeing multiple people report this. I can't reproduce with my instance or I would submit it. 

You can submit here: https://support.atlassian.com/contact/#/

[Earl McCutcheon]

Hi @adrian_lackey ,

I see you have already created a Support Request and thanks for following up,  We have already started testing and we will keep you posted on what we find.

Also, If anyone else runs into this same issue please create a Support request as mentioned above by @John Funk , and provide the link back to this thread.

We will follow up and make sure to post the solution here as well once we have more info on the cause.

Regards,
Earl

[John Funk]

@Earl McCutcheon  - see this post:

https://community.atlassian.com/t5/Jira-Software-questions/Cannot-delete-classic-project/qaq-p/1356298?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic#U1356339

[Daniel Rohlfs]

Any Update on this ? Currently have a Jira Datacenter Edition , running 8.20.11 LTS , the Dialogue to delte appears to be working, but not do anything. The Project still appears in the Projectlist with all its content. This is a critical error for us.

[Mike Liu]

having the same problem.  Can't find any indicator/setting of a live/not-live project.  @John Funk please escalate this.  Unable to file a direct support request since we're on the community support tier.

[JoseRaluy]

I have the very same problem here. Any ideas? Thanks!