Why can't I create a new board in the project?

[Dmitry Linov]

I have Admin permissions in Jira Cloud with several team-managed projects. I need to create an additional board for one of these projects. But when I click on "Create board" and select "Create a board based on an existing project", the drop-down list of projects is empty - the only option is to create a personal board. Why is that?

[Sekhar Reddy Idamakanti · Accepted solution]

Hi @Dmitry Linov 

You can create Scrum or Kanban boards only in Company-managed software projects, it is not possible to create these boards under below type of projects.

Company-managed business

Team-managed software

Team-managed business

Check you project type and then try creating board on Software projects.

Thanks,
Sekhar.

[Dmitry Linov]

@Sekhar Reddy Idamakanti Got it, thank you!

[Dmitry Linov]

Actually, it didn't work. I have a Company-managed software project in my Jira and I can't create boards there - exactly like I described in the initial post.

[Sekhar Reddy Idamakanti]

Hi @Dmitry Linov 

Do you have proper permissions to in that project? if possible please attach the permission scheme and people section screen shot.

[Dmitry Linov]

@Sekhar Reddy Idamakanti oops, it looks like a wrong permissions scheme was in place 🤦‍♂️ thank you so much for the hint!

[James Knight]

@Sekhar Reddy Idamakanti Perhaps this has changed now. Because the default kanban example they use now falls under "Team-managed software" and ironically I'm trying to make a kanban or scrum board for "Company-managed software" project and it's not letting me.

[Sekhar Reddy Idamakanti]

@James Knight 

In "Team Managed Software" project you will have board option but it is not a kanban board and you can not configure anything in that like kanban board. 

For "Company-managed software" you might not have enough permission to create a board in that project, kindly check with your project admin or Jira admin on this, they can help you to create the board for you.

[Mac McCabe]

I am having this issue as well. As the Jira Admin -- I have full admin permissions, never had issues before, started this morning.

Company Managed Project
Correct Permission Scheme

Board from an existing project.... after adding the appropriate fields the "create board" button remains grayed out

[James Knight]

@Mac McCabe For some reason this resolved itself the next day, So I have Kanban under company Managed Project. I did notice that it wasn't fully mapped to my work flow, and I had to add a column for ready for QA, but it's working now,

[Mac McCabe]

You are correct. It resolved itself... thank you.