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Why am I not able to access the project that I created?

Aviral Prakash
Aviral Prakash Apr 04, 2023

In my JIRA account I am not able to access my project that i created and while accessing the page I am getting the 401 error. The page was working fine till yesterday but now it seems it's throwing error. Meanwhile I am able to access the other team projects that I am a part of on JIRA. 

 

Attaching the link below for reference.

 

Kindly help here. Thanks in advance.

Regards,

Avi.

https://dataint23.atlassian.net/jira/software/projects/DOSS/boards/4/backlog?issueParent=10074  

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Pavel Junek
Pavel Junek
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Apr 04, 2023

Hi @Aviral Prakash,

Welcome to Atlassian community :)

Error 401 mean "Unauthorized". Can you try log out and log in again? 

Sharing a Print Screen will help us more, because we can't get to the link you provided - a normal user (any Atlassian Community user) does not have access to your Jira.

Maybe you're just not in a project role - check the Permission Scheme settings (search for Browse project) and then check Users and Roles.

Pavel

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Aviral Prakash
Aviral Prakash Apr 04, 2023

@Pavel Junek  Please find the attached screenshotError.png

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Pavel Junek
Pavel Junek
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Apr 04, 2023

Thank you.

You can try this Workaround - https://jira.atlassian.com/browse/ID-6351 (source: Encountered a "401 - Unauthorized" error while loading this page )

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Aviral Prakash
Aviral Prakash Apr 04, 2023

@Pavel Junek Unfortunately it still doesn't work.

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Pavel Junek
Pavel Junek
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 04, 2023

Thank you for your update.

That is weird. I recommend contact Atlassian support - https://support.atlassian.com/

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