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Why all new resolutions are resolved by default


I'm trying to use Created vs Resolved graph, but all resolutions which I'm using are marked as resolved, so every created issue is Resolved by default.

I can't create an issue with resolution Unresolved, I can't see it in resolutions.

How to create a resolution which would be read as Unresolved?


3 answers

3 accepted

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Answer accepted
John Funk Community Leader Dec 20, 2021

Hi @Prod  - Is this happening at create time for the issue? Or when it is moved to Done?

If at create, remove the Resolution field from the Create screen. 


thank you. When I read that I thought it's not possible it's that easy, but it worked. Thanks!

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John Funk Community Leader Jan 04, 2022

@Prod  - If that answered your question, can you click on the Accept Answer button above to close this one out? Thanks!

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Answer accepted

Welcome to the Community!

The simple answer is "stop resolving the issues when you create them".

The problem is that the resolution field will always be set if it is presented to the humans on a create, edit or transition action, and one of your admins has made the mistake of putting it on a create or edit screen.

You'll want to get them to remove it from all screens, other than the transition screens that appear to explicitly ask for it when closing/resolvving an issue.

Thank you very much, it works!

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Answer accepted
Mikael Sandberg Community Leader Dec 20, 2021

Hi @Prod,

Welcome to Atlassian Community!

The resolution field tells Jira if the issue is resolved or not, and if you have that field added to a screen it will automatically be a required field. If you do not have it on your screen, make sure that it is not set as part of a post function until the issue has reached a done status. Have a look at Best practices on using the "Resolution" field for more information. 

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