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Why I can't assign an issue to a newly create board? Edited


I have encountered annoying problem related to assigning task to boards that I can't solve on my own.

I have a Software project (let's say called "someproject") and 5 boards related to it. So far if I needed to add a new issue to any of them I could easilly to do that (let's call them "something1/2/3/4/5")

List of boards - create issue view.png

I've just added one another board "Something6" using simple JQL (project = someproject ORDER BY Rank). This filter is available for all users "someproject" users:

I can see this new "Something6" board on the list of available boards in the top, left side menu in my project:

side left menu.png

BUT I can't assign any newly created issue to it. What should I do to solve that issue?

1 answer

1 accepted

3 votes
Answer accepted

Hello @wojciech_kretkowski 

Welcome to the community.

The radio button field you have in your issues that shows boards is a custom field added by an administrator of your Jira system. To add new boards to the list you will need to have a Jira Administrator update that custom field to include the new boards.

Be advised that implementation is NOT a built in feature of Jira for "assigning" issues to agile boards. That is a customization implemented by your Jira administrators.

The built in functionality for Jira for agile boards to display issues is based on a filter that is part of the board configuration. Issues are not "assigned" to boards. Rather, boards use their filter to determine what issues to display.

Perhaps in your environment the custom field is paired with an Automation rule that modifies the issue during creation so that it will match the filter for a particular board.

You will need to contact the Jira Administrators for your Jira instance to get this custom implementation updated to accommodate your new agile board.

Hello @Trudy Claspill 

Thx for your answer. It helped me a lot and I was able to solve the issue!

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